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Instead, I am coming to believe that game designers and developers, on the whole (some of the august exceptions being right here on TN), are simply not able to see beyond their own way of thinking about MMOGs. I am not chalking it up simply to arrogance (although there is some of that too, especially from some bright lights who clearly have enough going on upstairs to know better). I'm actually suggesting that they are (largely) incapable of thinking outside the box (to use a well-overworn phrase). This should not be seen, however, as some devastating slam on them  -- all people, in all places (though I would suggest particularly those enculturated into heavily technical professions) have trouble looking at things from another point of view, and this group is really not so different. 

But it was still a bit surprising, especially given, in Eric's and Raph's cases, their stated interest in academic research.

Here is what I wrote on the backchannel a month ago when the topic was the related issue of developers and their attitude toward the content contributions of their player-base:

But the designer arrogance goes deeper than that, I'd say. One theoretically-interesting feature is the "nintendo wii skin" option, which allows you to select from several different visual themes. This kind of elitist characterization [of users as lacking in skill] itself rests on a rather narrow conception of what "content" is. What do you want to know? Buy SWG Credits from us. A flying mount costs nearly 1k Warhammer Gold. You could feel surprised that our Star Wars Galaxies Credits price is the cheapest on all the servers, especially on US server! Here is just one quick example of this kind of disposition in action: Billmonk, which Constance posted about here. Apple's got a lot of problems when it comes to overheating ipod batteries. The site promises to help you keep track of your obligations throughout your social network precisely (using any of a number of imaginable currencies). It is double-entry bookeeping for your friendships, and thereby prompts you to conceive of these obligations in exact terms. This is a perfect example of a code-based solution to a code-defined problem: People's moral obligations are essentially precise and monetary, and they therefore need a precise tool to manage them. (And this approach is not just applied externally; within software companies one frequently sees similar efforts to address organizational issues with precise and enumerated systems that can be, above all, measured.)

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